FAQ
How is the quality of the house ensured over time?
You can always contact CASAL Co-living via the app or directly with our service team, which is available 24/7. We assist with practical questions, changes, and everything that makes your ownership easy.
Do I have to take care of cleaning myself?
CASAL Co-living always handles the cleaning—both before and after your stay. Your home is ready when you arrive, and you do not need to worry about anything when you check out.
A fixed amount per stay is set, which covers cleaning and refilling of the things that must always be in the house upon arrival – such as coffee, tea, dishwasher tablets, soap and toiletries.
In the owner app, you can always see the current cost, which is typically around DKK 800 per stay. Everything is handled automatically, so you can just arrive, enjoy the stay – and go home again without practical tasks.
When is the changeover day?
Changeover day is always Monday, so there is time for cleaning and preparation between stays – and because it allows for an extended weekend and often cheaper airline tickets.
If you wish to arrive later than Monday, this is of course also possible. You simply register your arrival day directly in the owner app, so CASAL Co-living can ensure that the home is ready for you when you arrive.
In short: you choose when you want to arrive – we make sure everything is ready.
How do you ensure that the owners follow common rules in the properties?
All CASAL Co-living homes have clear and simple house rules, which must of course be followed by all owners and guests. They ensure that the home is maintained to the same high standard and that cooperation among the owners runs smoothly.
Our local Guest Manager visits the property between each stay to review the house, ensure the quality and check that everything is as agreed. In this way, both the condition of the property and the good tone between the owners are maintained — without you having to worry about what others have left behind.
In short: common rules, professional follow-up and peace of mind for everyone.
What services does the CASAL concept offer?
CASAL Co-living offers a complete service universe that makes your stay effortless from start to finish.
We have 24-hour support, so you can always get help – regardless of time and need. Upon both arrival and departure, our local Guest Manager is ready to welcome you, ensure that everything works, and wish you goodbye.
In addition, you can use the CASAL Co-living Homeshop Concierge service, where you can order everything from groceries and fresh fruit to the wine you would like on the shelf when you arrive. We are also happy to help with recommendations and bookings for local experiences, restaurants, and activities—fully tailored to your wishes.
In short: CASAL Co-living takes care of the details, so you can take care of life.
Is smoking allowed in the property?
No, there is no smoking in the property. Smoking takes place outdoors.
Can the ownership group buy extra equipment such as bicycles, etc.?
Yes, the ownership group can easily decide that. Many choose to supplement the property with extra equipment such as bicycles, paddleboards, barbecue equipment or fitness equipment, which increases the experience and value of the ownership.
The decision is made jointly within the group of owners, and the costs are usually covered through the shared funds or by agreement on a small additional contribution. CASAL Co-living can of course assist with purchasing, delivery, and maintenance of the equipment, so everything is ready for use upon arrival.
Are pets allowed?
As a general rule, it is not possible to bring pets into CASAL Co-living homes, as we wish to ensure a consistent level of comfort and consideration for all owners.
However, we experience that more people are requesting the possibility, and therefore it can be agreed individually in the individual ownership group. If all owners agree, the property can be registered as pet-friendly.
This is one of the points we discuss at the initial meeting with the CASAL Co-living team, so we can take your wishes into account from the outset and ensure that the group of owners matches your preferences.
